CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchase.
3. Shipping charges, which are product shipping costs, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
1. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, at the expense of the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
1. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
1. The buyer will inspect the goods/services subject to the contract before receiving them; It will not receive damaged and defective goods/services such as dents, broken, torn packaging, etc., from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER, After delivery, the goods/services must be carefully protected. If the right of withdrawal is to be exercised, the goods/services should not be used. The Invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
1. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person/organization at the address indicated, he may use his right to withdraw from the contract by rejecting the goods without assuming any legal and criminal liability and without giving any reason, provided that he notifies the SELLER via the contact information below.
1. SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:
COMPANY
NAME/TITLE:Serin Jewelry
ADDRESS:Kemerköprü Mah. Sadirvan Cad. Nazar GümüÅŸ SaatEMAIL:serinjewellery@gmail.comTEL:+905326763254FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
1. If the buyer purchases a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service is started with the approval of the consumer.
2. The costs arising from the use of the right of withdrawal belong to the SELLER.
3. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be used" regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)
2. The return form, the products to be returned must be delivered complete and undamaged, together with their box, packaging, standard accessories, if any.
RETURN CONDITIONS:
1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
2. If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER in proportion to his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
3. In the event that the campaign limit amount issued by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Underwear bottoms, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of perishing quickly or are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, products that are not suitable for health and hygiene to be returned if their packaging is opened by the BUYER after they are delivered to the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except for those provided under the subscription agreement, Services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, If the package has been opened by the BUYER, it is not possible to return it in accordance with the Regulation. In addition, it is not possible to exercise the right of withdrawal for the services that have been started with the approval of the consumer before the expiry of the right of withdrawal period, in accordance with the Regulation.
2. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDS, VCDs, CDs and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untested, intact and unused in order to be returned.
DEFAULT AND LEGAL CONSEQUENCES
1. The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank in case of default in the event that he/she makes the payment transactions by credit card. In this case, the relevant bank may take legal action; may request the costs and attorney's fees to be incurred from the BUYER, and in any case, if the BUYER defaults due to his debt, the BUYER agrees to pay the damage and loss incurred by the SELLER due to the delayed performance of the debt.
PAYMENT & DELIVERY
1. By making Bank Transfer or EFT (Electronic Funds Transfer), you can make it to any of our Denizbank bank accounts (TL).
2. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.